Tag: customer complaints

Photo Credit: Emma Knight/The Cheeky Puppy
July 5, 2016 Lessons in Customer Service from Air Canada

Today, I experienced (am still experiencing) a top-to-bottom breakdown of Air Canada’s customer service. I arrived in Toronto early this morning after a redeye flight…

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February 3, 2014 An open letter to customers

At Popcorn & Ice Cream, we talk A LOT about Customer Love – the notion of putting customers at the center of your marketing decisions,…

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