Tag: customer complaints

Photo Credit: Emma Knight/The Cheeky Puppy
July 5, 2016 Lessons in Customer Service from Air Canada

Today, I experienced (am still experiencing) a top-to-bottom breakdown of Air Canada’s customer service. I arrived in Toronto early this morning after a redeye flight…

Read more
Shop small, small business, keep calm, customer service
February 3, 2014 An open letter to customers

At Popcorn & Ice Cream, we talk A LOT about Customer Love – the notion of putting customers at the center of your marketing decisions,…

Read more

  • Categories

  • Tags

    back to school branding business business development business growth business lessons celebrities children community competition content marketing creative crm customer complaints customer engagement customer experience customer love customer service DC email marketing entrepreneur entrepreneurship great campaigns holidays how to inspiration inspiring us local business marketing marketing automation martech networking pic retail sales shop small small business social media sports start up technology tips tradeshows twitter women in business