Photo Credit: Emma Knight/The Cheeky Puppy
July 5, 2016 Lessons in Customer Service from Air Canada

Today, I experienced (am still experiencing) a top-to-bottom breakdown of Air Canada’s customer service. I arrived in Toronto early this morning after a redeye flight…

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May 6, 2016 Babysitters – Making Small Business Possible

Tomorrow is National Babysitter Day. Since we’re committing to spending Mother’s Day weekend with our kids, today, we offer this dedication to the babysitters, nannies, au…

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January 27, 2016 A salute to the small business rockstars of Snowzilla

We’re based in Washington, DC – a city known for inefficiencies of all kinds. During snowstorms, our region’s local governments unpreparedness for and inability to…

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September 9, 2015 3 questions to ask to grow your small businesses

Last week we wrote about the need to focus on both existing and new customers. With a new social media platform cropping up almost daily…

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September 1, 2015 Bus Stops, Lunch Boxes and Customer Engagement

I can’t help but be inspired by my Facebook feed, bursting at the seams with smiling kids heading off to school. These are the faces…

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