Tag: customer service

Photo Credit: Emma Knight/The Cheeky Puppy
July 5, 2016 Lessons in Customer Service from Air Canada

Today, I experienced (am still experiencing) a top-to-bottom breakdown of Air Canada’s customer service. I arrived in Toronto early this morning after a redeye flight…

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January 27, 2016 A salute to the small business rockstars of Snowzilla

We’re based in Washington, DC – a city known for inefficiencies of all kinds. During snowstorms, our region’s local governments unpreparedness for and inability to…

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July 22, 2015 Want to Increase In-Store Sales? Ignore the Phone.

It’s no secret that we’re more connected than ever before. And the number of available sales channels is increasing everyday. As customers, we enjoy anywhere,…

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January 14, 2015 What to do when niche is no longer enough

You built your business on being niche.  You established yourself by being the expert in your category for your customers and their tastes. But now Amazon makes specialty products from…

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April 29, 2014 Inspiring Us: Puffs

Spring has FINALLY arrived! If only the sneezing and watery eyes didn’t accompany the beautiful picnic-friendly weather. At least our allergies give us an excuse…

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