Tag: customer love

Photo Credit: Emma Knight/The Cheeky Puppy
July 14, 2016 Humbled. Grateful. Inspired.

Wow. Blown away. Last night, Customer, LLC officially launched at a festive gathering at Hera Hub DC. Small business owners, family and friends came together to…

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September 1, 2015 Bus Stops, Lunch Boxes and Customer Engagement

I can’t help but be inspired by my Facebook feed, bursting at the seams with smiling kids heading off to school. These are the faces…

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August 10, 2015 Dear Zirtual, It’s Not About You

This morning, Zirtual “paused” operations. You can read the letter here. The “pause” is clearly a shut down. Even if it wasn’t intended to be, the complete…

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July 7, 2015 An Open Letter to Starbucks on Your Price Increase

Dear Starbucks, I’m a loyal customer. I earned my Gold membership in 2010 and have maintained it with absolute ease ever since. And while I…

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January 14, 2015 What to do when niche is no longer enough

You built your business on being niche.  You established yourself by being the expert in your category for your customers and their tastes. But now Amazon makes specialty products from…

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